Refund Policy

Thank you for shopping with SCNTD!
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our refund policy below.

1. Eligibility for Refunds

Due to the nature of our products, we generally do not accept returns on room sprays or any other fragrance-related items. However, if your product is damaged, defective, or incorrectly delivered, we will gladly offer a refund or replacement.

2. How to Request a Refund

If you believe your product is eligible for a refund or replacement, please contact us within 7 days of receiving your order. To begin the process, email us at [your contact email] with the following details:

Your order number
A description of the issue
Photos of the damaged or faulty product (if applicable)

3. Refund Process

Once we’ve reviewed your request, we’ll issue a refund to the original payment method within 7 business days if the product is eligible. If a replacement is preferred, we’ll send you a new item free of charge.

4. Non-Refundable Items

We cannot offer refunds on:

Products that have been opened or used (for hygiene reasons)
Products purchased outside the 7-day return window

5. Shipping Costs

Please note that shipping costs are non-refundable unless the return is due to a fault or error on our part (e.g., wrong or damaged items).

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow our refund process and place a new order for the desired item.

7. Changes to This Policy

SCNTD reserves the right to update or change this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders

placed after the update.

Contact Us

If you have any questions about our refund policy, don’t hesitate to reach out to us at scntdcontact@gmail.com.

We’re here to help!